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Best Friends Mobile Pet Grooming will arrive as close to the appointment time as possible. However I will never jeopardize the safety or quality of service to my clients pets by hastening a groom. I will call and advise you of any change in my arrival time.
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I understand that some pets are extremely sensitive to certain grooming procedures such as nail trimming ear plucking and anal gland expressing. It is not my intent to cause discomfort to your pet. Although routine, I will not continue with any grooming procedure that is causing pain or discomfort to your pet. Sometimes for that overly sensitive pet your veterinarian is the best person for these procedures.
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Although most pets are very well behaved, not all are ‘perfect angels’ I understand and enjoy meeting these different personalities as part of my job. However I will not provide services for vicious or overly aggressive attitudes and I reserve the right to refuse service to these pets.
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Cancellations must be made at least 24 hours prior to the scheduled appointment time.
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NO SHOW - In the event we arrive for a scheduled appointment and find no one there to release the pet to our care, an invoice for the actual "trip fee" will be assessed and left at your door.
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PAYMENT - I will accept only cash for the first visit. Subsequent visits may be paid with cash or personal check. Returned checks will be subject to a $25.00 returned check fee.
